Feeds:
Posts
Comments

Posts Tagged ‘interactive marketing’

‘Tis the season for wish lists and our high hopes for next year so let’s not waste time warming up. Undoubtedly 2009 was the year of twitter, if it weren’t for Obama Time’s Person of the Year could easily be the twitter bird.

Here is my wish list for social media and interactive marketing in 2010:

  • Twitter grows in quality not quantity
    • Grows as an information distribution channel
    • Creativity is key

Twitter has outgrown its frenetic buzz and with a lofty billion-dollar valuation it’s time to get down to business. While some major brands are counting big name celebs to twit the word I think the majority of twitter users will hone in on niche tweeters like Food Cart Vendors, or Pulp Fiction Screen Writer Roger @Avary supposedly tweeting from prison.

Great segway to my next point:

  • Social Networks become more defined

Much of the unnecessary noise will be cut from twitter and Facebook will become personal again (for most of us…). Zuckerberg’s open letter to the 350 million Facebook users points to increased privacy controls for 2010 allowing for users to easily control exactly who see what. This is great news for LinkedIn who has seen a drop off in active users since Facebook popped. That along with twitter integration and pressure to open up their platform to more features should mean more professionals visiting LinkedIn more often.

Every indication is that consumers are breaking themselves into smaller and smaller segments and want products and services designed specifically for them. Ning got hot 2007-2008 but seemed to fall off in 2009. A bumper crop of technology-savvy users with more free time and easy access will bode well for Ning in 2010.

My final hope on this point is that people will stop listing Myspace as a social network. I always wonder when people talk about their Myspace account who else they talk to on there… Myspace has a great niche going for music and is the go-to source for checking out new artists, let’s keep rolling with that.

  • Engagement applications running in real-time across multiple platforms

There are two thoughts here: Consumers prefer to connect with brands on a social network (Facebook) but Facebook’s coding language has limited capabilities and brands prefer consumer’s spending time on their site where they can direct their attention.

Kleneex’s Get Mommed campaign is a great example- overall a great campaign. Their site has a great application where you can pick your Mom, your symptoms and she’ll pamper you. The Facebook extension is also a great effort but lacking interactivity.

  • White-labeled Phone apps

It seems like most major brands have an iphone app out of some kind.   Pepsico’s Amp energy drink released the “Amp Up Before You Score” app created by R/GA (Interpublic Group). The app had Pepsi apologizing before many customers got to test the cheesy pick up lines the application offered.

Done correctly, these applications could throw a major lifeline to local media properties. The application can offer local news, weather and sports on-demand as well as a submissions feature for eyewitness photos and videos. Technology and an attractive pricing model are the biggest challenges to get such a project off the ground but if built in a scalable model this could help change the fate of local media outlets.

There ya have it- four things that I think could really change the social media space for the better. Some of them are way out there and might be wishful thinking but I think the shift to a more focused approach to how we use social technologies.

Read Full Post »

It’s been a great few week of calls and conversations with some major players across quite a few industries.  What’s interesting about the work we do is how applicable it is to so many types of business.  I wanted to share some great ideas from the interaction we’ve had across many seemingly different org types.

Real Estate – A great conversation this week with the CEO and Marketing Director of a major Real Estate Group in Wisconsin.  We talked about the type of advertising and marketing they’ve done in the past, and how they create messaging to their prospective new home buyers.  Some great questions to consider:  How do you get a message out to area home shoppers that it’s time to buy, or to buy from them?  How do you capture people before they are ready to buy a home, so when they are ready, they come back to you?  How do you capture buyers who are increasingly younger, and don’t seek news in the same places you’ve advertised for years?  Our contests applications create relevant engagement with these prospective new home buyers because we custom design the contest around an idea that would interest your target market.  If you’re looking to target new home buyers, create a contest around a room remodel, or a best family photo.  How about a best snowman contest.  It’s community goodwill and that’s the point.

Create a contest that reaches your audience, find a prize that creates incentive, make spreading the message simple, make voting addictive, add a offline conversational component by offering a campaign product (like buy the picture of your son’s snowman on a magnet), and voila, you have a campaign that captures an audience and brings them back.  When they are ready, you’ll be the company they need your product or service.

Politics – A new program we’ve joined forces with to test our application in the political space has some very interesting implications.  A great new documentary “By The People – The election of Barack Obama” provides insider accounts of the pandemonium that developed along the campaign road for our new president.  Produced by Ed Norton, it captures a clear picture of the emotion of the campaign trail, and it’s incredible.  A must watch, and a great case study on what components led into a successful campaign for the Obama group.

The interesting conversation in politics is the topic of how to make people care about an election, or a candidate.  Especially in local elections, no one really thinks about an election until the close to election day, and even then a very small percentage actually vote.  In local elections less than 10 percent typically come out to vote.  How do we capture that audience?  How do we understand and speak to their issues?  How do we communicate with them?  How do we let them spread the message?  How do we keep them engaged longer than that guy at the grocery store that asks if I’m registered to vote in San Diego?

Though it’s only one small component to a successful political website strategy, our voting and engagement technology can help open the door and start a conversation.  If you want to reach a target audience of 25-45 yr-old affluent women in a the San Diego area, try a home makeover or a garden photo contest.  If you want to reach Latin-Americans in Miami, try a favorite food, or family picnic contest.  The prize is a special lunch with you, their next local politician.

Sports – After helping launch a new campaign in partnership with Active, and the NBA/NCAA we got into the door with a few Sports franchises.  Our first major team campaign launch will be a major NFL team this month.  Some great questions here.  As an NFL team how do you get your fans to participate with the organization when they’re not watching a game?  What’s your objective with fans that come to the website?  How are new fans exposed to you?  How do offline, online and event marketing strategy work together?

Fan supported contests, especially ones that have real value because they bring the team spirit home (to a backyard BBQ for example), or to a tailgate party, create real viral engagement.  What if fans could submit photos of their favorite team spirit moment on an easy to use and addictive to play platform.  What if they were competing to win free tickets, and free team gear.  What if recognition were available to everyone that submitted ideas, like showcasing the best ranked photos on the megatron.  What if we captured 5,000 new fan photos every month, and fan’s emails to send them updates on voting and new promotions.  Would advertisers be interested in sponsoring a contest that captured that kind of data, and created one million votes per month or more?

It’s going to be an exciting 2010.

Read Full Post »

Crowd Sourcing and Engagement are probably the two biggest buzz terms in marketing today. My non-marketing friends know about interactive marketing; know that it’s here to stay, and know a handful of terms and buzz and then wonder what in the hell I do.

Of course any interactive campaign has several goals:

  • Fan/customer engagement
  • Crowd-sourcing
  • Differentiating yourself from competitors
  • Drive time on site and impressions
  • Increase ad revenue
  • Email capture
  • Attract new customers or advertisers

It’s possible to have several goals but it’s best to identify your primary objectives. Although it is possible to have both as objectives, one has to take precedence over the other or the campaign could be viewed as a failure. The two basic types of campaigns that our technology can be used for are crowd-sourcing efforts or customer/fan engagement. Engagement campaigns can be fun, safe ways for brands or media properties to interact with their fans while crowd-sourcing campaigns can be a great way to tap into the community for creative work.

Here are the distinctions between crowd-sourcing campaigns and engagement campaign.

Engagement

  • Low barrier to participation- Photo contests with very broad themes are the best way to guarantee high participation. Ihoops is an NCAA/NBA collaborative; their theme is simple—youth basketball.
  • Results are not as quantifiable- Around the office we use the term ‘fan engagement’ rather than ‘customer engagement’ because customers that are fans will champion your brand to passive customers. Tapatio Hot Sauce is a perfect example- The hot sauce is sold and served in restaurants across North America so it must have millions of passive customers but it has formed a quirky and massive following of 27,000 facebook fans who have demonstrated they are willing to share their love with their friends. This month’s contest is best “Tapatio costume contest.” There are a suprising number of Tapatio themed costumes out there—by hosting the contest Tapatio has given these fans a chance to share their enthusiasm.
  • Engagement campaigns can be sustained long-term- Themes can be loosely based, seasonal or change based on the community. Starting December, Sacramento Press will start a series of neighborhood photo contests. These have a very low barrier to entry, can be recycled easily and can easily attract local sponsors.

Measures of Success for Engagement Campaigns: quantity of submissions, number of votes, and time on site

BabyContest_adunit

Crowd-sourcing

  • High barrier to participation- Anything other than drawings and doodles requires a certain level of expertise especially video editing and graphic design.
  • Must reach out to people outside of brand- The San Diego Science Festival asked us to help them host a contest for a new mascot. Initially submissions were below their expectations but the AOR began reaching out to design students and comic book artists and have dramatically improved the quality of submissions.
  • Requires worthwhile incentives- If you want someone to submit quality work you have to give them incentives. Simple enough right?
  • Difficult to maintain long-term campaign- Most of these campaigns are one-offs for new product design, logos or mascots. Plus the high barrier to entry and high-value prizes make long-term campaigns unattractive.

Measures of Success for Crowd-sourcing Campaign: Quality of submissions- at least one usable design, hopefully several

Contest Life Cycle

This post was inspired by a post on Creativity Unbound by Edward Boches about a new agency that will specialize in crowd-sourcing campaigns. It will be interesting to see how Victor and Spoils will do. One of their biggest challenges will be maintaining enough clients when they’re only running short term campaigns. They should be able to negate this by; establishing a network of designers, solid relationships with AORs and reaching out to top-tier customers with multiple brands. Their business model is solid and they seem like a talented team. (Actually they seem like a team of evil lawyers but we’ll see their true colors once the new website is up- via crowd-sourcing of course!)



Read Full Post »

Follow

Get every new post delivered to your Inbox.